Delivery and Return Policy

  1. Delivery Information 1.1 Shipping Locations We currently offer shipping within the United States. Please note that certain locations may have restrictions or additional shipping charges. You can find more information about shipping availability during the checkout process.

1.2 Shipping Methods and Times We strive to process and ship orders promptly. Once your order is confirmed, it will be processed and dispatched within 2-7 business days. The estimated delivery time will depend on the shipping method selected during checkout and your location. Please note that unforeseen circumstances or carrier delays may occasionally impact delivery times.

1.3 Order Tracking Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this information to track the progress of your shipment.

  1. Return and Exchange Policy 2.1 Eligibility We want you to be satisfied with your purchase. If you are not completely happy with your order, you may be eligible for a return or exchange. To be eligible, the item(s) must be unused, unwashed, and in their original condition with all tags and packaging intact. Some products, such as underwear or personalized items, may not be eligible for return or exchange due to hygiene or customization reasons. Please contact our customer support team for more information.

2.2 Return Process To initiate a return, please follow these steps:

  • Contact our customer support team within 7 days of receiving your order to request a return.
  • Our team will provide you with instructions and a return authorization number (RA#) if applicable.
  • Pack the item(s) securely in their original packaging and include any accessories or documentation.
  • Clearly mark the return authorization number (RA#) on the package.
  • Ship the package back to us using a reliable shipping method with tracking.

2.3 Return Shipping Costs Return shipping costs are the responsibility of the customer unless the return is due to an error on our part, such as a defective or incorrect item received. We recommend using a shipping method with tracking and insurance for your protection.

2.4 Refunds and Exchanges Once we receive and inspect the returned item(s), we will not process the refund but exchange within 7 business days. The case of an exchange, any price difference and shipping fees may apply.

2.5 Damaged or Defective Items If you receive a damaged or defective item, please contact our customer support team within 7 days of receiving your order. We will assist you in resolving the issue by offering a replacement or repair.

  1. Contact Information If you have any questions or need further assistance regarding our delivery and return policy, please contact our customer support team using the following information:
STREET GEAR INC.
650 West service Road, Ste 115
              West Memphis, Arkansas 72301
              United States